/ivrs

Field	Description
id	OPTIONAL to edit a IVR
audio_files	Shows the SoundFile id for each audio setting.
maximum_ringing_time	Maximum Wait Time (in seconds) Time during which the call will ring before going to voicemail, call queue, or being forwarded.
accept_voicemails	Turn this option on if you want to be able to receive voicemails.
no_answer_external_phone_number	If no answer, forward the call to an external phone number Turn this option on if you want to forward the calls to a specific phone number, when nobody's available to answer.
outside_office_hours_external_phone_number	If a call comes outside office hours, forward it to an external phone number Turn this option on if you want to forward inbound calls outside office hours to a specific phone number.
call_queue_enabled	Enable Call Queue Turns on the call queueing feature, required when your customers need to wait in line until an agent becomes available.
call_queue_maximun_wait_time	Maximum Wait Time (in seconds) In the call queue, amount of time the caller can remain waiting before being asked to leave a voicemail, or the call to be forwarded
call_queue_on_no_answer	If there are available agents and still there's no answer, send call to queue If there's no answer send the caller to the call queue, instead of sending it to voicemail or forwarding it directly.
extension_dialing_enabled	Enable extension dialing Turn this option on if you want your agents to be reachable via a direct personal extension number. Go to Agent Screen to setup individual extension numbers.
options	There's one option for each digit you can configure and one for the default option (When no digit is pressed).

Options description

Action	Value
send_to_agent	Agent email address
send_to_agent_group	Agent group ID
send_to_voicemail	No value necessary
play_audio_repeat_greeting	SoundFile ID
send_to_number	Phone Number to witch send the call.
receive_fax_and_notify	Comma separated email addresses
repeat_greeting	No value necessary
hangup	No value necessary
return_to_previous_menu	No value necessary
send_to_ivr	Child IVR ID