|id||OPTIONAL to edit a IVR|
|audio_files||Shows the SoundFile id for each audio setting.|
|maximum_ringing_time||Maximum Wait Time (in seconds)|
Time during which the call will ring before going to voicemail, call queue, or being forwarded.
|accept_voicemails||Turn this option on if you want to be able to receive voicemails.|
|no_answer_external_phone_number||If no answer, forward the call to an external phone number|
Turn this option on if you want to forward the calls to a specific phone number, when nobody's available to answer.
|outside_office_hours_external_phone_number||If a call comes outside office hours, forward it to an external phone number|
Turn this option on if you want to forward inbound calls outside office hours to a specific phone number.
|call_queue_enabled||Enable Call Queue|
Turns on the call queueing feature, required when your customers need to wait in line until an agent becomes available.
|call_queue_maximun_wait_time||Maximum Wait Time (in seconds)|
In the call queue, amount of time the caller can remain waiting before being asked to leave a voicemail, or the call to be forwarded
|call_queue_on_no_answer||If there are available agents and still there's no answer, send call to queue|
If there's no answer send the caller to the call queue, instead of sending it to voicemail or forwarding it directly.
|extension_dialing_enabled||Enable extension dialing|
Turn this option on if you want your agents to be reachable via a direct personal extension number. Go to Agent Screen to setup individual extension numbers.
|options||There's one option for each digit you can configure and one for the default option (When no digit is pressed).|
|send_to_agent||Agent email address|
|send_to_agent_group||Agent group ID|
|send_to_voicemail||No value necessary|
|send_to_number||Phone Number to witch send the call.|
|receive_fax_and_notify||Comma separated email addresses|
|repeat_greeting||No value necessary|
|hangup||No value necessary|
|return_to_previous_menu||No value necessary|
|send_to_ivr||Child IVR ID|