get https://api.toky.co/v1/ivrs/
Gets a specific IVR information.
| Field | Description |
|---|---|
| parent_ivr | If empty, the IVR is a main or parent IVR. |
| audio_files | Shows the SoundFile id for each audio setting. |
| maximum_ringing_time | Maximum Wait Time (in seconds) Time during which the call will ring before going to voicemail, call queue, or being forwarded. |
| accept_voicemails | Turn this option on if you want to be able to receive voicemails. |
| no_answer_external_phone_number | If no answer, forward the call to an external phone number Turn this option on if you want to forward the calls to a specific phone number, when nobody's available to answer. |
| outside_office_hours_external_phone_number | If a call comes outside office hours, forward it to an external phone number Turn this option on if you want to forward inbound calls outside office hours to a specific phone number. |
| call_queue_enabled | Enable Call Queue Turns on the call queueing feature, required when your customers need to wait in line until an agent becomes available. |
| call_queue_maximun_wait_time | Maximum Wait Time (in seconds) In the call queue, amount of time the caller can remain waiting before being asked to leave a voicemail, or the call to be forwarded |
| call_queue_on_no_answer | If there are available agents and still there's no answer, send call to queue If there's no answer send the caller to the call queue, instead of sending it to voicemail or forwarding it directly. |
| extension_dialing_enabled | Enable extension dialing Turn this option on if you want your agents to be reachable via a direct personal extension number. Go to Agent Screen to setup individual extension numbers. |
| options | There's one option for each digit you can configure and one for the default option (When no digit is pressed). |
Options description
| Action | Value |
|---|---|
| send_to_agent | Agent email address |
| send_to_agent_group | Agent group ID |
| send_to_voicemail | No value necessary |
| play_audio_repeat_greeting | SoundFile ID |
| send_to_number | Phone Number to witch send the call. |
| receive_fax_and_notify | Comma separated email addresses |
| repeat_greeting | No value necessary |
| hangup | No value necessary |
| return_to_previous_menu | No value necessary |
| send_to_ivr | Child IVR ID |