Call Data Records (CDR)

id

ID of the CDR.

callid

Unique identifier of the CDR.

from

Inbound number, agent id or web caller id.

to_number

Outbound number called, for outbound calls.

country

For inbound call:

1. Country from an inbound number
2. Country detected for the caller for live calls.

For outbound call:
Country location of the agent making the outbound call.

caller_id_used

• For outbound call, this is the PSTN number caller ID used to make the call.
• For web to web call, this value is null.

received_on_number

Phone number for inbound calls

init_dt

Date and time for the creation of the call record GMT 0.

start_time

Start time of the call GMT 0.

end_time

End time of the call GMT 0.

duration

Duration of the call in seconds.

agent_id

For inbound: the agent that received the call.
For outbound: the agent that makes the call.

to_agent

Agent who receives the call.

direction

If the call is inbound or outbound.

web_call

If the call is web only. E.g.: A call from agent A to agent B. No pstn call involved.

disposition_code

• 183 = Cancelled during ring.
• 200 = Completed.
• 402 = Payment Required.
• 403 = Unauthorized.
• 404 = Not Found.
• 408 = Request Timeout.
• 486 = Busy.
• 487 = Cancelled.
• 480 = Temporarily Unavailable.
• 500 - 599 = Server Error.
• 600 - 699 = General Error.

ivr_option_pressed

For inbound calls, if the caller pressed an option on the IVR menu, this field will have the digit of the option pressed.