Call center agents created in Toky
Agents are responsible for executing actions inside Toky; they can answer or make phone calls, send SMS, execute reports or in general, use any of our phone system features. Agents can only be created from the Toky's agent dashboard but you can use the API to retrieve your list of agents.
Toky call center agents
Agents data model
| Field | Type |
|---|---|
| Agent's email inside Toky | |
| fullname | Agent's full name |
| created_at | Date and time when the agent was created |
| last_update | Date and time of last change |
| last_connection | Time when the agent connected last time. It can be null |
| is_admin | true: is Admin false: Is not Admin |
| phone_number | Phone number agent configured for call forwarding. E.164 international format. It can be null |
| phone_country | Detected country for the agent's phone number |
| timezone | Timezone configured by the agent. IANA format. |
| extra_data | This field can contain any extra character data with a max length of 150 characters. |