Call center agents created in Toky

Agents are responsible for executing actions inside Toky; they can answer or make phone calls, send SMS, execute reports or in general, use any of our phone system features. Agents can only be created from the Toky's agent dashboard but you can use the API to retrieve your list of agents.

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Toky call center agents

Agents data model

Field

Type

email

Agent's email inside Toky

fullname

Agent's full name

created_at

Date and time when the agent was created

last_update

Date and time of last change

last_connection

Time when the agent connected last time. It can be null

is_admin

true: is Admin
false: Is not Admin

phone_number

Phone number agent configured for call forwarding. E.164 international format. It can be null

phone_country

Detected country for the agent's phone number

timezone

Timezone configured by the agent. IANA format.

extra_data

This field can contain any extra character data with a max length of 150 characters.